Answer faster. Make fewer mistakes. Work in any language.
ModuleDesk translates the ticket, drafts the reply from cases you've already solved, and confirms it answers every question — before you send.
Premium at €59/mo — less than one module sale a month. The question isn't how many tickets you get, but how long each one takes.
Suggestions adapt to each ticket
Schematic view representing the app's functionality. The real interface may differ in layout and styling — the features and the results they produce are the same.
Prep
Addons support shouldn't take this many steps
Every reply starts with repetitive prep: translate the message, check the customer's order, find credentials, open their site, locate the latest module ZIP, search for the answer you sent last time.
Recall
Your best answers already exist
Hidden in a resolved ticket, a documentation page, a predefined message you wrote last year. ModuleDesk brings that into the reply instead of making you search again.
Precision
Small mistakes create extra conversations
A missed question, an unclear sentence, a wrong attachment — one imprecise reply turns into three. ModuleDesk helps you check the draft, improve the wording, and confirm every question is covered before you send.
Every feature exists because a PrestaShop Addons seller loses time without it — not because a generic helpdesk happened to ship it.
All your Addons threads — every 10 minutes on MAX, every 20 on Premium, hourly on Free — scored and sorted so the right ticket is always at the top. The scoring evaluates unread messages, waiting time, support status, pre-sale intent, complaint signals, and refund history. No manual triage.
Module crashes at checkout on PS 8.1.5
BugCompatible with multistore setup?
Pre-saleDelivery time display in checkout
QuestionRe: Access sent — waiting for credentials
QuestionWrite Reply classifies the ticket, then uses your most relevant resolved tickets and documentation to prepare a reply that sounds like you — because it is grounded in how you've solved similar issues before. You review it, edit if needed, and send. Search works by meaning, not exact words.
ModuleDesk removes them one by one.
Translate any inbound customer message into your language, and translate your reply into theirs — in one click each. All plans (1 credit).
Upload your module ZIP once. An "Attach module" button appears in every ticket toolbar for that product — click it, the current version is attached. Premium+.
Copy a screenshot to your clipboard, paste it into the reply box — a preview dialog appears, confirm, and it becomes an attachment. No file picker needed.
Attach two or more files and they're bundled automatically into attachments.zip before sending — no manual packaging. Premium+.
Save your best answers as quick replies — "please clear your cache," installation steps, compatibility notes. Insert any one into the editor with a single selection. All plans.
Store encrypted back-office credentials per customer. When you need to log in to diagnose an issue, one click copies the password and opens the site. MAX plan.
Every ticket sidebar shows the customer's order history, total revenue, order count, and a value-segment badge (VIP / repeat / new). Add a private note that follows them across every ticket.
bug, checkout — shared across the team
Credentials
Notes
Tags
Checklist
2/3Properties
Customer
Product
Estimated Delivery Date V3
View on Addons → Product pageGood ratings come from customers you just helped, and that window is short. ModuleDesk reads every incoming reply: when someone thanks you on a ticket you actually solved, the ticket lands in its own Review Requests inbox with a banner on top. One click loads your predefined review message in the customer's language, with the product name already filled in. You read it and press send — semi-automatic on purpose.
{product_name} substituted
Happy customer — time for a review request!
This customer thanked you after you solved their issue. A rating on Addons is worth asking for.
¡Me alegra que todo funcione! Si te ha sido útil, una valoración de Estimated Delivery Date V3 en Addons nos ayuda muchísimo…
Find any past ticket by what it says — not just by keywords. Useful when you remember the problem but not the exact words. Premium+.
Clusters of resolved tickets with the same root cause become one-click documentation articles for your help site. Premium+.
Get desktop or mobile push alerts the moment a customer replies — even with no browser tab open. All plans.
Manual checklist items on all plans; run Check and AI suggests items to verify — apply them in one click (uses credits).
Preview images, PDFs and text attachments inline — zoom without downloading. Available on all plans.
Invite agents, assign roles (admin / agent), and keep per-user reply drafts and signatures separate. MAX plan.
Set different signature text per language so your French customers see a French sign-off and your English ones see an English one — automatically. Premium+.
ModuleDesk uses AI inside the composer — but the bug still gets fixed in your editor. So several features exist purely to get a ticket out of the inbox and into Claude Code, Cursor, or whatever you debug with, without copy-pasting a thread by hand.
One file, ready to paste in as context. Translations, auto-responses and reply signatures are stripped out, so the assistant reads the actual exchange and not three copies of your sign-off. Narrow it to a date range when a thread is long.
Customers send access as a wall of text — back office here, FTP there, a password on its own line. Paste it in and it's parsed into proper fields and saved against their site, creating the site if it didn't exist yet.
Copy the password and open the site in one action, so the gap between reading the bug and reproducing it is a click rather than a hunt through old messages.
# Module breaks checkout on PS 8.1.5 Ticket #1180914 · Estimated Delivery Date V3 PrestaShop 8.1.5 · customer language: ES ## Customer — 2026-08-05 09:12 Hi, after updating to PS 8.1.5 the module breaks checkout. Is there a compatible version? Should I uninstall it first? ## Support — 2026-08-05 10:40 Could you send the error from var/logs right after the checkout fails? ## Customer — 2026-08-05 11:58 Attached. It throws on the hook call: PrestaShopException: Property Order::$id_carrier is empty
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Free
For solo developers getting started
Premium
Less than one module sale a month
MAX
For teams and high-volume sellers
More than 10 modules? We build custom plans with unlimited modules, users and AI credits. Contact sales →
Prices ex-VAT. B2B reverse charge applies to EU VAT-registered businesses. See full feature comparison →
ModuleDesk removes the repetitive work behind every Addons reply — translate messages, reuse proven answers, attach your latest module version, paste images, auto-package multiple files, and use AI to draft, improve, and verify before you send.
No credit card. Register with any email and connect with your Addons API key. Automatically downgrades to Free after your trial.
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